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Frequently Asked
Questions
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Does the rental include final cleaning, as well as linens and towels?Yes, they are included, unless otherwise agreed. The rent also always includes electricity, water, wireless internet, and apartment insurance.
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How do I access the apartment?After making the reservation, you'll receive a message with a link to your personal Accommodation Guide. The guide contains detailed, illustrated instructions for easy check-in. Almost all of our apartments have smart locks, so you can arrive whenever you like, without needing to inform us in advance.
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I will be arriving late at night. Until what time is check-in possible?Check-in is possible at any time after 4 PM in all of our apartments. You will receive very detailed, step-by-step instructions with images, covering arrival, parking, and entry into the apartment. Please note that quiet hours in the building start at 10 PM. If arriving late, kindly respect the peace of other residents by entering as quietly as possible.
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Is early check-in / late check-out possible?We offer these as additional services when possible. You can request early check-in and late check-out through your Accommodation Guide after confirming your reservation.
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Can you store my luggage before/after my arrival?Unfortunately, we do not have a separate space for luggage storage, but there are several places in Rovaniemi where you can store your luggage. You can check out the options behind this link and choose the one that suits you best: https://www.visitrovaniemi.fi/other-service/luggage-storage/ If you wish, you can also purchase early check-in or late check-out through your Accommodation Guide.
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Can I bring my pet into the apartment?Unfortunately, we do not allow pets in any of our apartments.
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I have an apartment in Rovaniemi, and I would like to rent it out to you. What criteria do you have for the apartments?We rent out well-maintained apartments in the Rovaniemi area. Please contact us here and tell us about the type of apartment you have! We will make you an offer as soon as possible!
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I am interested in getting into the rental of furnished apartments, but I don't yet own a suitable property. Where should I start?We also assist in finding and acquiring a suitable property for this purpose. We have a very thorough understanding of the Rovaniemi housing market and know what type of property works best for short-term rentals. Please get in touch, and let's discuss your situation!
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Is it possible to use the apartment for my own purposes in between rentals?Yes, this is also possible. We will agree on the terms for the owner's personal use when we draft the rental agreement
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Can you bill our company?Yes we can!
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We need accommodation for a longer period / for several short-term stays. Can you provide us with a quote?Yes, we can! Please submit a request for a quote, and we will get back to you as soon as possible.
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